Privacy Policy
Privacy Policy
Last Updated: 6/29/2026 Unlock Performance and Rehab respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, and protect information submitted through our website.Unlock Performance and Rehab is a cash-pay physical therapy practice based in Wenatchee, Washington, offering hybrid in-person and telehealth services for adults in Washington State.
1. Website Privacy Policy vs. HIPAA Notice
This Privacy Policy applies to general information collected through our website, such as information you submit through contact forms, email links, or scheduling links.Once you become a patient of Unlock Performance and Rehab, any protected health information you provide is governed by our Notice of Privacy Practices, also known as our HIPAA Notice. That notice explains how we may use and disclose your health information as part of providing physical therapy services.If there is any conflict between this Privacy Policy and our HIPAA Notice regarding your health information, the HIPAA Notice controls.
2. Information We May Collect
We may collect information in the following ways:
Information You Voluntarily Provide
You may choose to provide personal information when you:
Contact us through the website
Email us directly
Submit a scheduling request
Complete intake or inquiry forms
Click links to schedule an appointment or make a paymentThis information may include your name, email address, phone number, general reason for contacting us, and any other information you choose to provide.Please avoid submitting sensitive medical information through general website contact forms or unsecured email unless specifically instructed to do so through a secure intake or patient communication system.
Automatically Collected Website Information
Like many websites, we may collect limited non-personal information automatically, such as:IP address
Browser type
Device type
Operating system
Pages visited
General website usage dataThis information may be used to understand website performance, improve user experience, and maintain website security.
3. How We Use Your Information
We may use information collected through the website to:
Respond to questions or inquiries
Provide information about our services
Schedule appointments
Process payments
Improve our website and communication
Maintain business records
Comply with applicable legal and professional obligationsWe do not sell your personal information.
4. Scheduling, Intake Forms, and Third-Party Platforms
Unlock Performance and Rehab may use third-party platforms to support scheduling, intake forms, communication, and business operations. These may include services such as Google Workspace, Google Calendar, online forms, electronic medical record systems, or other secure business tools.When you click a scheduling link, complete an intake form, or access a third-party platform, the information you provide may also be subject to that platform’s privacy policy and terms of use.For patient-related information, we make reasonable efforts to use appropriate tools and processes designed to support privacy and security.
5. Payments
Unlock Performance and Rehab uses third-party payment processors to collect payment for services.We do not store your full credit card or payment information directly on our website servers. Payment information is handled by the payment processor used at the time of transaction.Payment processors may collect and process payment details according to their own privacy policies and security practices.
6. Telehealth and Location Requirements
Telehealth physical therapy services are available only to individuals who are physically located in Washington State at the time of the appointment.By scheduling or participating in a telehealth visit, you confirm that you are located in Washington State during the appointment.
7. Age Limitation
Unlock Performance and Rehab provides services to adults ages 18–64.We do not knowingly collect personal information from minors through our website. If we become aware that a minor has submitted personal information without appropriate authorization, we will take reasonable steps to delete that information.
8. Email and Website Communication
You may contact us by email or through links on our website. Please understand that standard email and general website contact methods may not be fully secure.For that reason, please do not include detailed medical history, sensitive health information, or urgent medical concerns in general website inquiries or standard email unless you have been directed to use a secure communication method.If you are experiencing a medical emergency, call 911 or seek emergency medical care.
9. Data Security
We take reasonable steps to protect the information we collect from unauthorized access, disclosure, alteration, or misuse.However, no website, email system, or internet-based service can guarantee complete security. By using our website, you understand that there are inherent risks associated with online communication.
10. Links to Other Websites
Our website may contain links to third-party websites or services, such as scheduling platforms, payment processors, social media pages, or educational resources.Unlock Performance and Rehab is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party services you use.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, business operations, or legal requirements.The “Last Updated” date at the top of this page reflects the most recent version.