Privacy Policy

Privacy Policy for Unlock Performance and Rehab

Last Updated: 12/13/2025

1. Introduction Welcome to Unlock Performance and Rehab ("we," "us," or "our"). We are a physical therapy practice based in Wenatchee, Washington. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we handle data collected through our website.

2. Important Note on HIPAA and Medical Information This Privacy Policy applies to the general use of our website. Once you schedule an appointment and become a patient, your personal health information is governed by our Notice of Privacy Practices (HIPAA Notice), which will be provided to you separately during the intake process. If there is a conflict between this Website Privacy Policy and our HIPAA Notice regarding your medical information, the HIPAA Notice controls.

3. Information We Collect

  • Voluntary Information: We collect information you provide when you contact us via email or click our scheduling links (e.g., Name, Email Address, Phone Number).

  • Automatic Data: We may collect non-personal data such as your IP address, browser type, and operating system for website analytics to improve our services.

4. Third-Party Scheduling and Payments Our website uses third-party services to facilitate scheduling and payments.

  • Scheduling: When you click to schedule an appointment, you may be directed to a third-party platform (e.g., Google Calendar/Forms). Please review their privacy policies regarding data handling.

  • Payments: We use third-party payment processors (e.g., Stripe, Square, Venmo). We do not store your credit card information on our servers; it is handled directly by these secure processors.

5. How We Use Your Information We use your data to:

  • Respond to your inquiries.

  • Process payments and schedule appointments.

  • Comply with legal obligations under Washington State law.

6. Limitation of Service (Age and Location) Our services are intended solely for individuals 18 years of age or older. We do not knowingly collect data from minors. Furthermore, our telehealth physical therapy services are available only to individuals physically located in Washington State at the time of the appointment.

7. Contact Us If you have questions about this policy, please contact us at:

  • Unlock Performance and Rehab

  • Email: matt@unlockrehab.com

  • Location: Wenatchee, WA